Miscellaneous Quiz / *Exam 3 Chapters 11 and 13

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Can you name the *Exam 3 Chapters 11 and 13?

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DefinitionsTerms
what are the two forms of power
the ability to influence people
process of affecting the thoughts, behavior, and feelings of another person
right to influence people.
range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
reward power, information power, coercive power and legitimate power are part of which form of power
referent power and expert power are part of which form of power
agent's ability to control rewards received by target. example would be bonus
agent's ability to cause an unpleasant experience for target. example would be a manger verbally abusing employee.
agent and target agree that agent has influential rights due to position or mutual agreement. example would be a coach
access to and control over important information. example would be boss who keeps his filing cabinet locked
based on interpersonal attraction, harder to develop, not everyone can have it
agent has knowledge target needs. Example would be architect with contractor
important to use power effectively and ________
it is important to be sensitive to ________________ concerns
be polite and request instead of demanding, state requests clearly, explain why request is made. these are ways of using what type of power effectively
cautious use of incentive rewards, use rewards as reinforcement for behavior, avoid appearance of manipulation are all ways of using what power effectively?
exercise discipline quickly, consistently, and without favoritism, avoid exaggerated warnings, punish in private are effective uses of what power?
develop an image of an expert, avoid careless statements, calm and decisive in crisis are examples of using _______ power effectively
treat subordinates fairly, be sensitive, be a role model. these are ways of showing what type of power?
furnishings in office (large desk), time (making people wait for you), access (imposing yourself at all hours). These are examples of what, according to Korda?
who says symbols of power include interceding for someone, obtaining placements for favored employees, placing items on agendas, having top managers seek out their opinion?
expand your network, make some of your job responsibilities unique, perform novel tasks, increase visibility of your job performance, become involved with activities central to org
the use of power and influence in organizations
actions not officially sanctioned by an organization that are taken to influence others in order to meet one's personal goals.
unclear goals, autocratic decision making, ambiguous lines of authority, scarce resources, uncertainty, zero-sum allocations, high performance pressure are all conditions encouragi
four most commonly used tactics
DefinitionsTerms
ability to get things done through positive interpersonal relationships outside the formal organization
____________ individuals manage social situations in ways that present them in the most favorable light
the subtle and influential personal style that is effective in getting things done.
an individual's capacity to develop and retain diverse and extensive social network
ability to portray forthrightness and authenticity in all their dealings
lead to new ideas, stimulates creativity, motivates change, promotes organizational vitality, helps individuals and groups establish identities, serves as a safety valve to indicat
diverts energy from work, threatens psychological well-being, can increase hostility, breaks down cohesion, creates negative climate
two sources of conflict
stems from nature of organization
arises from differences among individuals
any situation in which incompatible goals, attitudes, emotions, or behaviors lead to disagreements or opposition between two or more parties
way in which factors such as skills, abilities, personalities, perceptions, attitudes, values, and ethics differ from one individual to another
specialization, interdependence, common resources, goal differences, authority relationships, status inconsistencies, jurisdictional ambiguities
skills and abilities, personalities, perceptions, values and ethics, emotions, communication barriers, cultural differences
occurs WITHIN an individual
occurs BETWEEN 2 or more individuals
conflict that occurs between two or more organizations
conflict that occurs between groups or team in an organization
conflict that occurs within groups or teams
character assassination, due process nonaction, administrative orbiting, secrecy
deliberate decision to take no action on a conflict
concern that the other party's goals be met but relatively unconcerned with getting own way
satisfying own interests; willing to do so at other party's expense
each party gives up something to reach a solution
arriving at a solution agreeable to all through open and thorough discussoin
agree on a process for making decisions, make sure everyone knows area of responsibility, recognize conflicts that stem from faulty systems, recognize emotional reactions, discuss
avoid adversarial approach to negotiation, avoid making unreasonable offers, seek common ground, broaden scope of issues, uncover 'real' issues

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