Miscellaneous Quiz / chapter 10 & 11 - exam 2

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Can you name the chapter 10 & 11?

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Concepts and definitionsTerms
companies, sports teams, families, fraternities
small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for performance results
customer satisfaction, product and service quality, employee job satisfaction, decision making
initially high employee turnover, social loafing
groupthink, inefficient meetings, minority domination, lack of accountability
know the role of the leader of a team in order to reduce ________________
__________ social loafing by helping members value group membership and believe in working toward group objectives
group composed of two or more people who work together to achieve a shared goal
team that provides advice or makes suggestions to management concerning specific issues
group that has the authority to make decisions and solve problems related to the major tasks of producing a product or service
team that manages and controls all of the major tasks of producing a product or service
team that has the characteristics of self-managing teams but also controls team design, work tasks, and team membership
team composed of employees from different functional areas of the organization
team composed of geographically and/or organizationally dispersed coworkers who use telecommunication and information technologies to accomplish an organizational task
key difference among types of teams
teams with different skill sets
over half of all employees have or do work on this type of team
for specific, one-time project or task
keep team focused on clear, specific goals, periodically bring teams together, exhibit transformational leadership qualities, reduce misunderstandings by sharing information about
informally agreed-upon standards that regulate team behavior
extent to which team members are attracted to a team and motivated to remain in it
for most teams, ______ is between 6 and 9 people
Concepts and definitionsTerms
C-type and A-type
cognitive, focuses on problem and issues, associated with improvements. generally good
affective conflict, emotional and personal disagreements, associated with decreases in team performance. usually bad
avoid letting things become personal or taking sides
emphasize team norms and establish procedures to handle conflict
continue to monitor situations in case it happens again
forming, storming, norming, performing
What are SMART goals
degree to which a person believes that people should be self-sufficient and that loyalty to oneself is more important than loyalty to one's team or company
ability, experience, personality
most important skill
basic resource in any company
important and essential asset who contribute to development and growth expenditures on training and development is an important investment
purposefiul, systematic process for collecting information on the important work-related aspects of a job
written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job
written summary of the qualifications needed to successfully perform a job
pool of applicants from within company, improves company morale, reduces employer time and cost
pool of applicants from outside company, higher level positions, may be used to bring 'fresh perspective'
process of gathering information about applicants to decide who should be offered a job
types of selection tests
provides insight on applicant's interpersonal skills
three types of interviews
Concepts and definitionsTerms
'What would you do if....'
'How did you respond when...'
'Tell me about training you received...'
'Give an example of a time when...'
has held leadership position, major, high GPA, been involved in extracurricular activities, school attended, has done volunteer work, internship and Co-op Experience. (All these ha
most important contributor to building economy
'Do we need it'
'what type do we use'
'Did it work'
Objective, cost, number of people needing to be trained
reactions, learning, behavior, results
how satisfied trainees were with program
how much employees improved their knowledge or skils
how much employees actually changed their on-the-job behavior
how much training improved job performance
process of assessing how well employees are doing
two types of appraisals
sources of feedback (4)
consists of financial and nonfinancial rewards an organization gives employees in exchange for their work
4 types of compensation mentioned
types of employee separations when employer gets rid of employee
types of employee separations when employee leaves company

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