Terms from chapters 9-12 Quiz Stats

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Question Answer % Correct
This is a barrier to change that occurs when organizational members and groups prefer the status quoComplacency
100%
Active ______ uses overt attempts at blocking change where as passive ________ uses covert attempts to block changeResistance
100%
This occurs when an individual competencies match organizational competencies and the individual becomes a working member of the organizationEmployment Match
71.4%
Publics have interests and needs relative to a particular organization whereas _____ have both an interest in an organization and the ability to influence the organization's abilitStakeholders
71.4%
An organizational change process affirming the best qualities of the organization or its employees through discovery, dream, design, or destinyAppreciative Inquiry
71.4%
Accommodative approaches to conflict management are also known as Appeasement
57.1%
Strategy that involves marketing, advertising, public relations, etc. all communicating a consistent message to the public.Integrated Marketing Communications
57.1%
Careers in this division of an organization have the responsibilities of planning, coordinating, supervising, and controlling many of the activities of the organization.Management
57.1%
The emotional impact the perception of conflict has on potential conflict participants is called ______Felt Conflict
57.1%
Partners or alliances across groups and organizations to leverage the best possible resources for a given project.Networked Organization
57.1%
The process of developing product or service naming and identity statements that distinguish products or services from competitor products or services. Branding
57.1%
Any organizational setting in which there are two or more competing responses to a single event or circumstance.Conflict Context
57.1%

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Created Apr 19, 2011ReportNominate
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