Science Quiz / MA 111: Chapter 4 (Under Construction)

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Can you name the MA 111: Chapter 4

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_________ ________ is when the patient comes first and the patient needs are satisfied
This interpersonal skill is a friendly but professional approach, a pleasant greeting, and smile. When sincere, patients will be more relaxed
What life stage? integrity vs. despair
(type true or false) For personal conversation, you would typically stand 1-4 feet away
Last name of creator of hierarchy of needs
What life stage? initiative vs. guilt
What life stage? autonomy vs. shame and doubt
Feedback and be ___________ and _____________
This interpersonal skill is being honest in your interactions with patients. Refraining from putting on an act. Giving full attention and respect. Shows you are a real person.
This defense mechanism is the unconscious transfer of unacceptable thoughts from self to a more acceptable external substitute
This defense mechanism is disconnecting emotional significance from specific ideas or events
This defense mechanism is adopting the unacceptable thoughts or feelings of others
The bottom of Maslow's hierarch of needs is
This defense mechanism is mimicking the behavior of another to cope with feelings of inadequacy
Though not always in order, please list what's fourth in the usual order of the stages of dying
(type true or false) Some patients maybe be unable to verbalize feelings of fear and anxiety.
Part of the communication circle where _________ sends the message
What life stage? ego identity vs. role confusion
This interpersonal skill is showing care for their individual fears and needs
This defense mechanism is overemphasizing a trait to make up for a perceived or actual failing
What disrupts a communication circle
What is evidence that a receiver got and understood a message.
This interpersonal skill is the process of identifying with someone else's feelings is
Though not always in order, please list what's second in the usual order of the stages of dying
(type true or false) Most social situations, people stand 4-12 feet away.
What life stage? intimacy vs. isolation
Last name creator Elizabeth's of stages of dying
The most important part of communication to families and patients
Though not always in order, please list what's third in the usual order of the stages of dying
The middle of Maslow's hierarchy of needs is belonging, which is also called
______________ communication is the ability to comminicate with patients in terms that they can understand and helps them feel comfortable with what you are saying
This interpersonal skill is showing deference like using a title of 'Mr.' or acknowledging wishes without passing judgement
The step just below self-actualization on Maslow's heirarchy of needs is
This defense mechanism is an unconscious attempt to reject unacceptable feelings, needs, thoughts, wishes, or external reality factors
In ___________ ____________, patients are more likely to listen attentively and respond positively. Being friendly, warm, and attentive.
In ________ ___________, mumbling, speaking sharply, avoiding eye contact, interrupting patients, rushing through explanations, treating patients impersonally occur
This defense mechanism is projecting onto another person one's own feelings, as if they had originated in the other person
(type true or false) Fear of bad news, a new illness, and not knowing what is wrong causes anxiety to interfere with communication
(type true or false) body language is a nonverbal communication
What life stage? generativity vs. stagnation
This defense mechanism is justifying unacceptable behavior, thoughts, and feeling into tolerable behaviors
An area that surrounds an individual. Not intruding on this shows respect for privacy
Being open, honest, and direct
Which need can make you ill?
Though not always in order, please list what's fifth in the usual order of the stages of dying
Trying to impose a position on others or try to manipulate them
This defense mechanism is unconsciously returning to more infantile behaviors or thoughts
This defense mechanism is putting unpleasant thoughts, feelings, or events out of one's mind
(Type true or false) When patients lean back when you lean forward or if they fold arms or turn head away, you may be invading their personal space
What life stage? industry vs. inferiority
The step above psychological on Maslow's heirarchy of needs is
_______ _________ is simply hearing what someone has to say without the need for a reply. Ex. listening to the radio; communication is mainly one-way
__________ _____ ________ is when patients get nervous in a doctors office
(type true or false) Signs of anxiety are increased blood pressure, rates of breathing, pulse, sweaty palms, problems with sleep and appetite, and irritability
The top of Maslows hierarchy of needs is
Part of the communication circle where _________ gets the message.
_______ _________ involves two way communication. You are offering feedback or asking questions
Though not always in order, please list what's first in the usual order of the stages of dying
What life stage? trust vs. mistrust
This defense mechanism is unconciously replacing an unreachable or unacceptable goal with another more acceptable one
Part of the communication circle where _________ is usually verbal, written, or nonverbal

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