MA 111: Chapter 4 (Under Construction)

Can you name the MA 111: Chapter 4

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This interpersonal skill is showing care for their individual fears and needs
Though not always in order, please list what's third in the usual order of the stages of dying
(type true or false) body language is a nonverbal communication
The middle of Maslow's hierarchy of needs is belonging, which is also called
This defense mechanism is projecting onto another person one's own feelings, as if they had originated in the other person
This defense mechanism is unconciously replacing an unreachable or unacceptable goal with another more acceptable one
This defense mechanism is mimicking the behavior of another to cope with feelings of inadequacy
_______ _________ involves two way communication. You are offering feedback or asking questions
This interpersonal skill is a friendly but professional approach, a pleasant greeting, and smile. When sincere, patients will be more relaxed
In ________ ___________, mumbling, speaking sharply, avoiding eye contact, interrupting patients, rushing through explanations, treating patients impersonally occur
Trying to impose a position on others or try to manipulate them
This defense mechanism is overemphasizing a trait to make up for a perceived or actual failing
Part of the communication circle where _________ gets the message.
What life stage? integrity vs. despair
This interpersonal skill is showing deference like using a title of 'Mr.' or acknowledging wishes without passing judgement
Part of the communication circle where _________ sends the message
This defense mechanism is disconnecting emotional significance from specific ideas or events
What is evidence that a receiver got and understood a message.
Though not always in order, please list what's second in the usual order of the stages of dying
(type true or false) Fear of bad news, a new illness, and not knowing what is wrong causes anxiety to interfere with communication
What life stage? intimacy vs. isolation
What life stage? ego identity vs. role confusion
Part of the communication circle where _________ is usually verbal, written, or nonverbal
What life stage? autonomy vs. shame and doubt
The top of Maslows hierarchy of needs is
What life stage? industry vs. inferiority
An area that surrounds an individual. Not intruding on this shows respect for privacy
Last name creator Elizabeth's of stages of dying
This defense mechanism is the unconscious transfer of unacceptable thoughts from self to a more acceptable external substitute
What life stage? generativity vs. stagnation
(type true or false) For personal conversation, you would typically stand 1-4 feet away
Though not always in order, please list what's first in the usual order of the stages of dying
(Type true or false) When patients lean back when you lean forward or if they fold arms or turn head away, you may be invading their personal space
__________ _____ ________ is when patients get nervous in a doctors office
_________ ________ is when the patient comes first and the patient needs are satisfied
This defense mechanism is justifying unacceptable behavior, thoughts, and feeling into tolerable behaviors
What life stage? trust vs. mistrust
The step above psychological on Maslow's heirarchy of needs is
This interpersonal skill is the process of identifying with someone else's feelings is
In ___________ ____________, patients are more likely to listen attentively and respond positively. Being friendly, warm, and attentive.
______________ communication is the ability to comminicate with patients in terms that they can understand and helps them feel comfortable with what you are saying
This defense mechanism is putting unpleasant thoughts, feelings, or events out of one's mind
The step just below self-actualization on Maslow's heirarchy of needs is
This defense mechanism is an unconscious attempt to reject unacceptable feelings, needs, thoughts, wishes, or external reality factors
(type true or false) Signs of anxiety are increased blood pressure, rates of breathing, pulse, sweaty palms, problems with sleep and appetite, and irritability
The most important part of communication to families and patients
(type true or false) Most social situations, people stand 4-12 feet away.
Though not always in order, please list what's fourth in the usual order of the stages of dying
Which need can make you ill?
What life stage? initiative vs. guilt
_______ _________ is simply hearing what someone has to say without the need for a reply. Ex. listening to the radio; communication is mainly one-way
The bottom of Maslow's hierarch of needs is
Though not always in order, please list what's fifth in the usual order of the stages of dying
(type true or false) Some patients maybe be unable to verbalize feelings of fear and anxiety.
What disrupts a communication circle
This interpersonal skill is being honest in your interactions with patients. Refraining from putting on an act. Giving full attention and respect. Shows you are a real person.
Feedback and be ___________ and _____________
Being open, honest, and direct
This defense mechanism is unconsciously returning to more infantile behaviors or thoughts
This defense mechanism is adopting the unacceptable thoughts or feelings of others
Last name of creator of hierarchy of needs
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Last Updated: Feb 16, 2017

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