| Hint | Answer |
|---|
| Part of the communication circle where _________ is usually verbal, written, or nonverbal | |
| (Type true or false) When patients lean back when you lean forward or if they fold arms or turn head away, you may be invading their personal space | |
| What life stage? trust vs. mistrust | |
| What life stage? autonomy vs. shame and doubt | |
| Though not always in order, please list what's fifth in the usual order of the stages of dying | |
| Though not always in order, please list what's first in the usual order of the stages of dying | |
| Last name creator Elizabeth's of stages of dying | |
| Part of the communication circle where _________ gets the message. | |
| (type true or false) Some patients maybe be unable to verbalize feelings of fear and anxiety. | |
| _______ _________ is simply hearing what someone has to say without the need for a reply. Ex. listening to the radio; communication is mainly one-way | |
| (type true or false) For personal conversation, you would typically stand 1-4 feet away | |
| The top of Maslows hierarchy of needs is | |
| Trying to impose a position on others or try to manipulate them | |
| Last name of creator of hierarchy of needs | |
| (type true or false) Most social situations, people stand 4-12 feet away. | |
| This interpersonal skill is being honest in your interactions with patients. Refraining from putting on an act. Giving full attention and respect. Shows you are a real person. | |
| This interpersonal skill is a friendly but professional approach, a pleasant greeting, and smile. When sincere, patients will be more relaxed | |
| This interpersonal skill is the process of identifying with someone else's feelings is | |
| This defense mechanism is mimicking the behavior of another to cope with feelings of inadequacy | |
| This defense mechanism is putting unpleasant thoughts, feelings, or events out of one's mind | |
| (type true or false) Signs of anxiety are increased blood pressure, rates of breathing, pulse, sweaty palms, problems with sleep and appetite, and irritability | |
| | Hint | Answer |
|---|
| (type true or false) Fear of bad news, a new illness, and not knowing what is wrong causes anxiety to interfere with communication | |
| Though not always in order, please list what's fourth in the usual order of the stages of dying | |
| This defense mechanism is adopting the unacceptable thoughts or feelings of others | |
| The step just below self-actualization on Maslow's heirarchy of needs is | |
| This defense mechanism is overemphasizing a trait to make up for a perceived or actual failing | |
| _______ _________ involves two way communication. You are offering feedback or asking questions | |
| What disrupts a communication circle | |
| The most important part of communication to families and patients | |
| What life stage? initiative vs. guilt | |
| _________ ________ is when the patient comes first and the patient needs are satisfied | |
| What life stage? ego identity vs. role confusion | |
| This defense mechanism is disconnecting emotional significance from specific ideas or events | |
| What life stage? industry vs. inferiority | |
| Feedback and be ___________ and _____________ | |
| What is evidence that a receiver got and understood a message. | |
| Which need can make you ill? | |
| __________ _____ ________ is when patients get nervous in a doctors office | |
| This defense mechanism is justifying unacceptable behavior, thoughts, and feeling into tolerable behaviors | |
| Part of the communication circle where _________ sends the message | |
| What life stage? integrity vs. despair | |
| This interpersonal skill is showing care for their individual fears and needs | |
| | Hint | Answer |
|---|
| (type true or false) body language is a nonverbal communication | |
| The step above psychological on Maslow's heirarchy of needs is | |
| What life stage? generativity vs. stagnation | |
| What life stage? intimacy vs. isolation | |
| This interpersonal skill is showing deference like using a title of 'Mr.' or acknowledging wishes without passing judgement | |
| In ________ ___________, mumbling, speaking sharply, avoiding eye contact, interrupting patients, rushing through explanations, treating patients impersonally occur | |
| Though not always in order, please list what's third in the usual order of the stages of dying | |
| ______________ communication is the ability to comminicate with patients in terms that they can understand and helps them feel comfortable with what you are saying | |
| The bottom of Maslow's hierarch of needs is | |
| Though not always in order, please list what's second in the usual order of the stages of dying | |
| The middle of Maslow's hierarchy of needs is belonging, which is also called | |
| Being open, honest, and direct | |
| This defense mechanism is unconsciously returning to more infantile behaviors or thoughts | |
| In ___________ ____________, patients are more likely to listen attentively and respond positively. Being friendly, warm, and attentive. | |
| This defense mechanism is projecting onto another person one's own feelings, as if they had originated in the other person | |
| This defense mechanism is an unconscious attempt to reject unacceptable feelings, needs, thoughts, wishes, or external reality factors | |
| This defense mechanism is unconciously replacing an unreachable or unacceptable goal with another more acceptable one | |
| An area that surrounds an individual. Not intruding on this shows respect for privacy | |
| This defense mechanism is the unconscious transfer of unacceptable thoughts from self to a more acceptable external substitute | |
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