Miscellaneous Quiz / Cisco chapter 4

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Can you name the Cisco chapter 4 basics?

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Hardware maintenance: You should remove dust from the _______ intakes
Hardware maintenance: Remove ______ from power supply
Hardware maintenance: Clean mouse and ___________
Hardware maintenance: Check and secure any loose ________
Software maintenance: Check for security, software, and driver ________
Software maintenance: Scan for errors / defragment ______ __________
Preventative maintenance __________ the life of computer components
PM increases data _________
How many steps are in the troubleshooting process?
Always __________ the data before working on a computer
Start with _______ ended question
Step 3 of the troubleshooting process
In the device manager, a device will be flagged with a red circle and an __________ if it is disabled
Most systems will emit _____ beep(s) if everything is functioning properly at the startup
First step in the TSP
You should __________ unwanted programs
Preventative Maintenance ____________ repair costs
step two
Testing the right ______ helps with determining the problem
step 5
Data backups can be on CD's, DVD's, or _______ ________
last step
4th step
If the customer has not backed data up, ask them to sign a ____ ________ _______
The LRF includes a description of the ________ to be performed
Do not use industry _________ when talking to customers
Close ended questions should only have ________ answers
The info gathered from the customer should be documented in the work order and the repair ___________
Obvious issues could include loose _____
A common quick solution is __________ the computer

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Created Jun 8, 2010ReportNominate
Tags:basic, Chapter

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