| Definition | Word |
|---|
| a graphic display of data that illustrates the results of a process over time | |
| decisions that determine if the products or services produced as part of the project will be accepted or rejected | |
| taking responsibility for failures or not meeting quality expectations | |
| a diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as fishbone diagram or Ishikawa diagra | |
| a standard of measurement | |
| the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range | |
| | Definition | Word |
|---|
| any instance where the product or service fails to meet customer requirements | |
| a bar graph of a distribution of variables | |
| a cost incurred to correct an identified defect before the customer receives the product | |
| the degree to which a system performs its intended function | |
| a quality system standard developed by the International Organization for Standardization (ISO) that includes a three-part, continuous cycle of planning, controlling, and documenti | |
| the average value of a population | |
| | Definition | Word |
|---|
| the special characteristics that appeal to users | |
| the cost of conformance plus the cost of nonconformance | |
| the capital cost of equipment used to perform prevention and appraisal activities | |
| a technique used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outs | |
| the project processes and products meet written specifications | |
| a product can be used as it was intended | |
| | Definition | Word |
|---|
| A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as cause-and-effect diagram or Ishikaw | |
| a cost related to all errors not detected and corrected before delivery to the customer | |
| testing that occurs between unit and system testing to test functionally grouped components to ensure a subset(s) of the entire system works together | |
| a process improvement approach that provides organizations with the essential elements of effective processes | |
| the ease of performing maintenance on a product | |
| a technique where you repeatedly ask the question “Why?” (five is a good rule of thumb) to help peel away the layers of symptoms that can lead to the root cause of a problem | |
| | Definition | Word |
|---|
| a systematic, closed-loop process for continued improvement that is scientific and fact based | |
| graphic display of the logic and flow of processes that helps you analyze how problems occur and how processes can be improved | |
| A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as cause-and-effect diagram or fishbon | |
| a framework for helping organizations improve their processes and systems | |
| delivering products that meet requirements and fitness for use | |
| a quality technique that helps identify which variables have the most influence on the overall outcome of a process | |
| | Definition | Word |
|---|
| an award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management | |
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Famous Foursomes
Common Passwords
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