Miscellaneous / FSUProject Management ch 8.1

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Can you name the Project Management ch 8?

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DefinitionWord
an award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management
a process improvement approach that provides organizations with the essential elements of effective processes
the cost of conformance plus the cost of nonconformance
a cost incurred to correct an identified defect before the customer receives the product
a framework for helping organizations improve their processes and systems
the capital cost of equipment used to perform prevention and appraisal activities
DefinitionWord
a standard of measurement
the project processes and products meet written specifications
the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range
the average value of a population
graphic display of the logic and flow of processes that helps you analyze how problems occur and how processes can be improved
the special characteristics that appeal to users
DefinitionWord
a technique used to generate ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outs
a quality system standard developed by the International Organization for Standardization (ISO) that includes a three-part, continuous cycle of planning, controlling, and documenti
a graphic display of data that illustrates the results of a process over time
taking responsibility for failures or not meeting quality expectations
a diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as fishbone diagram or Ishikawa diagra
a quality technique that helps identify which variables have the most influence on the overall outcome of a process
DefinitionWord
decisions that determine if the products or services produced as part of the project will be accepted or rejected
a cost related to all errors not detected and corrected before delivery to the customer
a bar graph of a distribution of variables
the degree to which a system performs its intended function
a technique where you repeatedly ask the question “Why?” (five is a good rule of thumb) to help peel away the layers of symptoms that can lead to the root cause of a problem
delivering products that meet requirements and fitness for use
DefinitionWord
the ease of performing maintenance on a product
A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as cause-and-effect diagram or fishbon
a systematic, closed-loop process for continued improvement that is scientific and fact based
a product can be used as it was intended
testing that occurs between unit and system testing to test functionally grouped components to ensure a subset(s) of the entire system works together
A diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause. Also known as cause-and-effect diagram or Ishikaw
DefinitionWord
any instance where the product or service fails to meet customer requirements

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