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Can you name the Walgreens Seven Service Basics?
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Correctly named service basics will show up below
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Customers come first. Put other things aside when customers are ready to purchase their items
Anytime you're near customers, look directly at them, smile and greet them with a friendly, pleasant 'hello.'
Accept a customer's problem as your problem. Don't stop working on it until it is solved, or until someone else takes responsibility
Answer the phone by the third ring, and never keep a customer on hold for more than 60 seconds
Make the store clean, neat and orderly -- as you would for company in your home
Let all customers know they're important and encourage them to come back soon!
Most customers don't expect you to go out of your way to help. Surprise a customer with extra-good service and you'll win loyalty
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Walgreens Seven Service Basics Quiz
Created Oct 26, 2009 in
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