| Definition | Term |
| allows an organization to deal with market and environmental forces better than its competitors | |
| Ways competitive advantage can be pursued | |
| compromised of economic, legal political, technological, socio-cultural, and natural environment conditions | |
| firms operate in ways that meet the needs of customers and protects the well being of the environment | |
| creates new products and production methods that have reduced environmental impact | |
| includes the people and groups with whom and organization interacts | |
| the persons, groups, and institutions directly affected by an organization | |
| value for and satisfying needs of stakeholders | |
| strategically tries to build lasting relationships with and to add value to customers | |
| strategically links all operations dealing with resource supplies | |
| sustainable high performance in using resources to accomplish mission | |
| | Definition | Term |
| the system of beliefs and values that guides behavior in organizations | |
| the process through which new members learn the culture of an organization | |
| what one sees and hears when walking around an organization as a visitor, customer, or employee | |
| underlying beliefs and values shared by organization members | |
| actively develops, communicates, and enacts shared values | |
| creates meaning and shared community among organizational members | |
| uses symbols to establish and maintain an desired organizational culture | |
| involves pluralism and respect for diversity | |
| based on pluralism and operates with inclusivity and respect for diversity | |
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