| Definition | Management Terms |
| the collective brainpower or shared knowledge of a workforce | |
| someone whose mind is a critical asset to employers | |
| describes differences among workers in gender, race, age, ethnicity, religion, sexual orientation | |
| an invisible barrier limiting career advancement of women and minorities | |
| the worldwide interdependence of resource flows, product markets, and business competition | |
| set moral standards of what is good and 'right' in one's behavior | |
| has up to date skills that allow for job and career mobility | |
| Establish organizational objectives, policy, and strategy; make long term decisions | |
| Oversee several work units and implement plans consistent with higher-level objectives | |
| Direct and support work of non-managerial personnel; make short-term operating decisions | |
| Use technical skills to perform variety of tasks | |
| the quantity and quality of work performance, with resource utilization considered | |
| an output measure of task or goal accomplishment | |
| an input measure of resource cost associated with goal accomplishment | |
| a person who supports, activates, and is responsible for the work of others | |