Motivation - the forces inside an individual that lead to the ____, ____, and ____ of effort he or she makes at work
amount of effort (great or small)
choice as to where to direct effort when given alternatives
time spent continuing to try in an action
Three Categories of Motivational Theories
Emphasize controlling an individual’s behaviour through manipulating its consequences
Identify the needs that motivate individual behaviour, i.e., the physiological and psychological deficiencies we feel compelled to reduce
Seek to understand the thought processes that determine behaviour, why a person acts in a certain way given available rewards and work opportunities
Reinforcement Theories
the administration of a consequence as a result of behaviour
learning through association
the process of controlling behaviour by manipulating consequences
states behaviour resulting in pleasing outcomes is likely to be repeated & behaviour resulting in unpleasant outcomes is not likely to be repeated
the administration of positive consequences that tend to increase the likelihood of the behaviour being repeated in similar settings
the withdrawal of negative consequences, which leads to the likelihood of desirable behaviour being repeated in a similar setting (i.e., reward by taking away something bad)
the administration of negative consequences that tend to reduce the likelihood of the behaviour being repeated in similar settings
the withdrawal of the reinforcing consequences for a particular behaviour
Scheduling of Reinforcement
reward at random times
reward specific # of behaviors
reward 1st behavior after specific time elapses
reward random # of occurrences of behavior
Content Theories
category theory #1
category theory #2
category theory #3
category theory #4
Maslow's Pyramid of Needs
Highest priority need
Second-highest priority need
Middle priority need
Second-lowest priority need
Lowest priority need
ERG Needs
Highest priority need
Middle priority need
Lowest priority need
when a higher-level need can't be satisfied, a lower level need can become reactivated
Acquired Needs
associated with individual responsibilities, challenging goals, performance feedback
associated with attention, recognition, opportunity for influence over others
associated with interpersonal relationships, opportunities for communication
Other Theories
Theory suggesting that person feeling under rewarded or overrewarded will try to restore fairness in rewards
Theory arguing that work motivation is determined by individual beliefs about effort-performance relationships and work outcomes
Expectancy Theory
Can I do it? How hard must I work?
What will happen as a result of my success?
How much do I care about those outcomes?
Other Terms
how positively or negatively individuals feel about their jobs
Two Factor Theory
source of dissatisfaction - problems with hygiene factors lead to dissatisfaction
source of job satisfaction - link with performance