| people | leaders |
| the process of coordinating people and other resources to achieve the goals of an organization. | |
| the most important of the four kinds of resources | |
| establishing organizational goals and deciding how to accomplish them | |
| the grouping of resources and activities to accomplish some end result in an efficient and effective manner. | |
| The process of evaluating and regulating ongoing activities to ensure that goals are achieved. | |
| the process of influencing people to work toward a common goal. | |
| process of providing reasons for people to work in the best interest of an organization. | |
| a smaller-scale plan develop to implement a strategy | |